Refund Policy

Refund, Replacement, and Return Policy

At Floral Masters, we take pride in the quality and freshness of every arrangement we create. Because flowers and plants are perishable products, all concerns must be reported within 2 days of delivery or pickup.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it is received. Contact us within 2 days if:

• The arrangement arrives damaged.

• The flowers arrive in poor condition.

• You receive the wrong product.

• A significant part of your order is missing.

To help us evaluate the issue, please email clear photographs of the arrangement and packaging, along with your order number, to info@floral-masters.com.

Once we review the claim, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances. Floral Masters reserves the right to determine the appropriate resolution.

Claims submitted more than 2 days after delivery or pickup may not be eligible for a refund or replacement.

Perishable and Non-Returnable Products

Flowers, plants, floral arrangements, fruit baskets, gift baskets containing perishable items, and other perishable products cannot be physically returned.

The following products are also non-returnable:

• Custom or personalized arrangements

• Special-order products

• Items that have been used, altered, or damaged after delivery

• Gift cards

• Sale or clearance items

Floral Substitutions

Because flower availability changes by season and market conditions, substitutions may sometimes be necessary. We may substitute flowers, greenery, containers, or decorative elements with items of similar style, color, quality, and value.

Substitutions that maintain the overall design and value of the arrangement are not considered defects and do not automatically qualify for a refund.

Recipient Unavailable or Incorrect Information

Customers are responsible for providing accurate delivery information, including the recipient’s name, address, apartment or suite number, telephone number, and delivery instructions.

Refunds may not be issued when delivery cannot be completed because:

• An incorrect or incomplete address was provided.

• The recipient was unavailable.

• The recipient refused the delivery.

• Access to the delivery location was restricted.

• We were unable to contact the customer or recipient.

Additional delivery charges may apply if redelivery is requested.

Order Cancellations

Cancellation requests must be made as soon as possible.

Orders that have already been prepared, purchased from a supplier, customized, or sent out for delivery may not be canceled or refunded. Holiday and special-event orders may have separate cancellation deadlines due to high demand and advance purchasing requirements.

Non-Floral Merchandise Returns

Eligible non-perishable merchandise may be returned within 2 days of receipt only after receiving approval from Floral Masters.

To qualify, the product must be:

• Unused and in its original condition

• In its original packaging

• Accompanied by a receipt or proof of purchase

Do not send an item back without contacting us first. Unauthorized returns will not be accepted.

Customers may be responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.

Refunds

We will notify you after reviewing your request or inspecting an eligible returned item.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear. Processing times may vary depending on your bank or credit card provider.

Delivery fees, service charges, rush fees, and other completed service fees are generally non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at info@floral-masters.com.

Contact Us

For questions about an order, refund, replacement, or eligible return, contact:

Floral Masters
Email: info@floral-masters.com