Frequently Asked Questions

Same-day delivery may be available for qualifying local orders placed by 3:30 PM. Availability can change during holidays, severe weather, peak periods, or when delivery capacity has been reached.

Floral Masters serves Norcross and selected surrounding communities, including Peachtree Corners, Duluth, Berkeley Lake, Johns Creek, Lawrenceville, and nearby Atlanta areas.

Delivery availability and fees depend on the complete recipient address. Contact us before ordering if the destination is outside our normal service area.

Exact delivery times are not guaranteed for standard orders. You may include a preferred time in the order notes, and our team will make every reasonable effort to accommodate it.

Rush or timed delivery requires advance confirmation and adds $10 when approved. Weekend delivery adds $4.

Depending on the location and weather, the driver may leave the arrangement in a safe place, with a neighbor, front desk, concierge, or contact the recipient for instructions.

Redelivery may require an additional delivery fee.

Flowers are natural and seasonal, so each arrangement is unique. Our designers preserve the overall style, color palette, quality, and value of the selected design as closely as possible.

Yes. Seasonal availability may occasionally require a flower, greenery, or container substitution.

Any substitution is made thoughtfully using items of equal or greater value while maintaining the overall feeling and presentation of the arrangement.

Yes. Add your card message during checkout, and it will be included with the arrangement.

Please review spelling, names, and your message carefully before submitting the order.

Yes. Call Floral Masters at (770) 557-0396 for assistance with your order, custom design, delivery, or special request.

Keep the arrangement in a cool area away from direct sunlight, heating vents, and strong drafts.

Check the water daily and add clean water when needed. For vase arrangements, trim stems and replace the water regularly whenever possible.

Yes. Please provide the recipient’s full name, business or facility name, department, room number, and telephone number whenever applicable.

Facility rules, visiting restrictions, and operating hours may affect the final delivery location or timing.

Yes. Floral Masters creates custom floral designs for weddings, celebrations, corporate events, dinners, and other meaningful occasions.

Visit our Weddings & Events page or contact our team to discuss your vision.

Yes. Custom arrangements are available based on budget, flower availability, color preferences, occasion, and delivery date.

Contact our team before ordering so we can confirm the design details and availability.

Contact Floral Masters as soon as possible and provide the order details along with a clear description of the concern.

We care about your experience and will review the situation according to our Refund Policy .

We strongly recommend ordering early for Valentine’s Day, Mother’s Day, Thanksgiving, Christmas, and other busy holidays.

Product availability and delivery capacity may become limited as the holiday approaches.